Terms and Conditions

Sample delivery time

For our samples of standard range products, we aim to dispatch your parcel within the same day. Delivery time will depend on courier or postal service. 

In some cases, we may charge for the delivery. The sample delivery cost will be credited back, once you place a product order.

 For any urgent deliveries or collection of samples, please don’t hesitate to contact us on +44 (0) 203 137 1086, and we will do our very best to meet your requirements.

Please note that bespoke or large-size sample orders may take longer to prepare and will be handled on a case-by-case basis.

Sample stock availability

Occasionally, some product samples may be out of stock. In this unlikely event, the sample delivery may be delayed. For urgent and important sample requests, please contact a member of our team to check the availability and delivery timing.

Finishes

For the samples of all our standard range products we mostly provide honed or polished finishes. For other bespoke finishes, please contact us directly as there may be minimum productions and extra costs involved.

Sizes

Sizes of the samples may vary due to stock availability, and we cannot guarantee fixed sizes for any of our samples.

Patterns and Style

Natural Stones:
With the natural stone surfaces, each piece, from a small sample piece to large slabs, is unique. Due to its organic formation, please note that that patterns and colouration on samples may vary from the final full-sized slab.

Terrazzo:

Terrazzo is largely comprised of natural stone and marble, bound by a small quantity of cement or resin. Although the colours are closely matched with the individual requirements and design, each production batch may have slight variations and inconsistencies due to the natural components of the material.

Please consult our trading terms, available on request and printed on the rear of our order acknowledgements and invoices.

Shipping and Delivery

We operate on Ex-works shipping and storage terms for Just In Time call-offs and door-to-door deliveries. Shipping and Delivery services are sourced from the network of international and national partner companies.